Online Banking

Security Information


In our continuing efforts to keep your accounts secure, we have an alert system in place for potential fraud.  
Here’s how it works:
1.When potential fraud is detected, you will receive an automatic email notification from Hopewell Federal Credit Union, with the option to reply with “fraud” or “no fraud.”

2.One minute after the email, you will receive a text alert from 32874,which also has the “YES” or “NO” option.  (*SEE BELOW)

3.If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.  

Remember – our messages will NEVER ask for your PIN or account number.
*The phone number for our Fraud Center has changed to 1-800-417-4592.  If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.

New Fraud Prevention Enhancements:
–Fraud Center will begin texting cardholders 24 hours a day rather than 7:00 a.m. to 9:00 p.m. This will allow for faster cardholder responses so you can get back to using your card right away.
-Opt Out Support – Cardholders have a new option to opt out of future contact at the specific phone number dialed via text or phone.
–On March 1st, you will begin to receive authorization restriction declines.  This means, if you are declined, you will receive an email and text message 24/7 letting you know you have attempted a restricted transaction. You will have the option to confirm fraud. If it is valid, you will be asked to contact Hopewell Federal for further assistance. This new rule helps you understand why a transaction failed. Transactions declined in real-time are highly suspect and should be reviewed by the cardholder.

Do we have your current email address and cellular phone number? Contact us at 740.522.8311 to update or confirm to increase your security.

If you are traveling out of state, we recommend that you contact our card services department with your travel dates at 740.522.8311 or visit the mobile app to schedule your travel dates. Hopewell Federal invites you to contact us with any questions or concerns about your cards.  Your security is our priority.


Phishing is a way of attempting to acquire information such as usernames, passwords, and credit card details by masquerading as a trustworthy entity in an electronic communication. Vishing also called (Voice Phishing) is the voice counterpart to the phishing scheme. Instead of being directed by an email to a website, the user is asked to make a telephone call.

SMiShing is a spin-off version of Vishing.  In this instance the victim receives a text message via their cell phone with the implications that there is a threat to their account and request a callback to a number provided in the message.  The social engineering tactics used are the same as the phishing and vishing attacks; the only difference is the delivery method.


  • Remember….Hopewell Federal Credit Union will never call, email or text requesting your account number, social security number or last four digits of either.
  • Ignore e-mails or pop-up messages that request personal or financial information
  • Don’t use links in messages, even if the message appears to come from your credit union. Enter your credit union’s Web address in the browser yourself.  Phishers can make links look like they go one place, but it actually send you to their legitimate-looking fake site.
  • Read carefully. Typically, phishing messages are not personalized, whereas official credit union communications are. A typical warning sign is that the communication presents an urgent nature to the request.
  • Call Hopewell Federal Credit Union at 740.522.8311 to confirm the message. Always use the phone number printed on official statements or credit cards.  Do not use the number that appears in the message.

Keep your home and work computers safe with current technology solutions, including gateway routers and virus/malware/spyware detection software, which will help